Privacy Policy
This Privacy Policy explains the practices of Rezkilah Tech Holdings Berhad (Company No.: 202201021755 (1467452-W) (“Rezkilah”, “us”, “our”, and “we”) on the management and governance of information, including collection, use, maintenance, protection and disclosure of certain information on our website – http://rezkilah.com , electronic services, social networking sites, interactive features, online services or any of our described online activities we own or control, including any online activities owned, controlled, or operated by Rezkilah’s affiliates (“Website”). In addition, please review the Websites ’ Terms of Use (or shown as ‘Terma Penggunaan’ on Website) which governs your use of the service, and includes, among other things, grants of rights from you, limits on our liability and your remedies.
This Privacy Policy applies to information we collect:
• On this Website including on our interrelated platform(s).
• In e-mail, text and other electronic messages between you and this Website.
It does not apply to information collected by:
• us offline or through any other means, including on any other website operated by us or any third party (even if there is an apparent or actual affiliation); and/or
• any third party (including any affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website and the interrelated platform.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we manage it.
By accessing or using the Website and/or the Interactive Services contained therein, you agree to the terms of this Privacy Policy.
This policy may change from time to time. Your continued use of this Website and/or the interrelated platform after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. If you do not agree with the practices described in this Privacy Policy, please do not provide us with your personal information or interact with the Website.
This Privacy Policy is organised as follows:=
1. Collection of Information
2. How We Use Your Information
3. Use of Information
4. Disclosure of Information
1. Collection of Information
We receive and store information about you such as:
1. Information you provide to us.
We collect information you provide to us which includes:
1. by which you may be personally identified, such as name, postal address, e-mail address, telephone number, payment method(s), details of your banking account or any other identifier including potential information about and/or from third parties, (note: this information may be collected online or offline) (“Personal Information”);
2. that is about you but individually does not identify you, such as your location; and/or
3. about your internet connection, the equipment you use to access our Website and usage details.
We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions.
2. Information we collect automatically.
We collect information about you and your use of our service, your interactions with us, as well as information regarding your network, network devices and your computer or other gadgets capable or available that enables your access to our service. This information includes:
1. Your activity on Rezkilah’s service, such as topics, genre, and videos you have watched, searched, selected and any other similar activities;
2. Your interactions with our emails, texts and our messages through push;
3. Details of your interactions with our customer support, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings for the purpose of improving our service;
4. Device and software characteristics (such as type and configuration), connection information including type (wifi, cellular), statistics on page views, referring source (for example, referral URLs), IP address (which can be used to tell us your general location, such as your city, state/province, and postal code), browser and standard web server login information;
5. information collected via the use of cookies, flash cookies, web beacons and other technologies, including ad information (such as information on the availability and delivery of ads, the site URL, as well as the date and time). (See our "Cookies and Internet Advertising" section for more details.)
The information we collect automatically is statistical data and may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
1. estimate our audience size and usage patterns.
2. store information about your preferences, allowing us to customize our Website according to your individual interests.
3. speed up your searches.
4. recognize you when you return to our Website.
3. Information from business partners.
3.1 We collect information from other companies / institutions / bodies / organisations with whom you have a relationship (“Business Partners”). These Business Partners might include (depending on what services you use): your internet service provider, mobile phone carriers or other companies who provide services to you, organisational bodies (governmental and non-governmental), foundation that you have joined and registered that holds your personal data.
3.2 The information Business Partners provide us varies depending on the nature of the services, and may include but not limited to:
1. service activation information such as your email address or other contact information;
2. IP addresses, device IDs or other unique identifiers as well as associated pre-paid promotion billing and user interface information that support user authentication, the Rezkilah’s service registration experience, Business Partner processing payment and the presentation of Rezkilah’s content to you through portions of the user interface.
4. Information from other sources.
We also obtain information from other sources. We protect this information according to the practices described in the Privacy Policy, plus any additional restrictions imposed by the source of the information. These sources vary over time, but could include:
1. service providers that help us to determine a location based on your IP address in order to customise our service and for other uses consistent with this Privacy Policy;
2. security service providers that provide us with information to secure our systems, prevent fraud and help us protect the security of Rezkilah members’ accounts;
3. payment service providers that provide us with payment or balance information, or updates to that information based on their relationship with you;
4. publicly-available sources such as publicly available posts on social media platforms and information available through public databases associating IP addresses with internet service providers.
We currently do not collect personal Information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.
2. Use of Information
2.1 We use information to process your registration, your packages and payments, to provide, analyse, administer, enhance and personalise our services and marketing efforts, and to communicate with you on these other topics. For example, we use such information to:
1. to present our Website including possibly our Interactive Services platform and its contents to you.
2. to provide you with information, products or services that you request from us.
3. to fulfil any other purpose for which you provide it.
4. to provide you with notices about your potential or actual account/subscription now or in the future, including expiration and renewal notices.
5. to carry out our obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection.
6. to notify you about changes to our Website or any products or services we offer or provide though it.
7. to allow you to participate in Interactive Services on our Website.
8. in any other way we may describe when you provide the information.
9. for any other purpose with your consent.
2.2 We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
3. Disclosure of Information
3.1 We may disclose aggregated information about our users, and other information that does not identify any individual, without restriction.
3.2 We may disclose personal information that we collect or you provide as described in this Privacy Policy:
1. To our subsidiaries and affiliates.
2. To contractors, service providers and other third parties we use to support our business.
3. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Rezkilah’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Rezkilah about our Website users is among the assets transferred.
4. To third parties to market their products or services to you if you have consented to/not opted out of these disclosures.
5. To fulfil the purpose for which you provide it. For example, if you provide information regarding your application which you believe was not processed, we can then check into the status and/or the issue.
6. For any other purpose disclosed by us when you provide the information.
7. With your consent.
3.3 We may also disclose your personal information:
1. to comply with any court order, law or legal process, including to respond to any government or regulatory request.
2. to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
3. if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Rezkilah, our customers or others.
4. Accessing and Correcting Information
4.1 You can access, update and delete your personal information that has been provided to us, by managing this information through your online account.
4.2 If you would like to unsubscribe, deactivate or terminate your account in the Website, you may proceed to ‘My Package’, you may click on the subscribe button on the bottom right or have other questions or requests, please contact us. Except for anything expressly provided herein and in the Terms of Use, we do not offer refunds for fees you’ve already paid.
4.3 We will retain your personal information for so long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. Please contact us if you wish to deactivate or terminate your account. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
5. Privacy practices of Third Parties
This Privacy Policy only addresses the use and disclosure of information by Rezkilah through your interaction with the Website. Other websites that may be accessible through links from the Website and other programs may have their own privacy policy and personal information collection, use, and disclosure practices.
6. Business Transfers and Corporate Changes
Rezkilah and our business partners or affiliates reserve the right to disclose, transfer, or license any and all information related to the Website, including personal information:
1. to a subsequent owner, co-owner or operator of one or more of the websites or any portion or operation related to part of one or more of the websites; or
2. in connection with a corporate merger, consolidation, or restructuring, the sale of substantially all of our stock and/or assets, or other corporate change, including, without limitation, during the course of any due diligence process.
7. Security
We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorised access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.
8. Contacting Us
If you have any general questions about your account or how to contact customer support for assistance, please direct your queries. For questions specifically about this Privacy Policy, or use of your personal information, cookies or similar technologies, please contact our enquiry@rezkilah.com
9. Changes to this Policy
We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date the last changes were published and. If changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).
Effective March 15, 2023 | Download PDF